• Free shipping in the Domestic United States for orders over $50.
• Shipping rate calculated upon checkout for International orders.

Ross Reels® branded fly reels purchased through an Authorized Dealer are covered by a limited lifetime warranty for as long as the product is on the market.* This limited lifetime warranty only applies to the original owner and is not transferable. This limited lifetime warranty is limited to repair or replacement of the product only, and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This limited lifetime warranty does not cover normal wear and tear, fire, theft, loss, discontinued products or negligence that causes damage to the product. Any intentional damage or improper or illegal misuse of the product voids the limited lifetime warranty. Discontinued products may be replaced with different models where appropriate, as determined in the sole discretion of Ross. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, which may vary from state to state. To qualify for warranty service, the original owner must return the product to Ross with a Product Service Form, or the warranty return will be refused and sent back to the customer. All shipments to Ross must be freight paid. Ross reserves the right to determine whether to repair or replace any product covered by this warranty. Ross further reserves the right to change, modify, or discontinue the design of any product previously manufactured at any time with or without notice and without assuming any obligation to the consumer under the limited lifetime warranty. Discontinued products may be replaced with newer models when necessary. * Products not purchased through an Authorized Dealer are not covered under this warranty. Please return all warranty products with a completed Product Service form.

Download the Product Service Form

Question: I have a broken reel! What do I do?

Answer: Follow these 4 easy steps:

• Fill-out the form right on your computer.
• Print the form.
• Pay the service fee with a check or money order in the appropriate amount made out to "Ross Reels".
• Ship your product and the completed form. Tear off the bottom portion of the form for your records.

REMINDER!! When sending Ross products in for warranty claims, they highly recommend using a shipping carrier that can track and confirm delivery of shipments. Ross is not responsible for any lost or damaged packages on inbound shipments. Thank you!

Question: What's included in the service fee for reels?

Answer:

• Complete dismantling and diagnosis of the reel and all internal components
• Replacement of parts; free of charge if covered under warranty
• Full testing; all reels are returned to precise factory specifications
• Cleaning
• Return ground shipping, handling and any necessary packaging

Question: Why does Ross charge a service fee?

Answer: To meet the demands of anglers, Ross charges a nominal service fee to have warranty and repair service performed by our factory experts. Ross mastered the repair process over the last 40+ years. They take pride in knowing that every time you contact them, you receive great service and your product is handled by knowledgeable staff members. Ross' service is very comprehensive, takes several steps, and many hours to complete. They even go one step further and often re-package your products to factory standards so they ship safely. Ross treats every product with care and each one is returned as new as possible.

Question: Is shipping included?

Answer: Yes, return ground shipping, handling, and any necessary packaging is included to lower 48 contiguous United States. For return ground shipping to Hawai'i, Alaska, and Canada, an additional $24.95 must be included. Expedited shipping will be an additional charge and you will be billed less the cost of the equivalent ground freight. Any International shipping (excluding Canada) will be invoiced prior to shipment at the current market rate. You can be assured that Ross strives to keep their shipping and handling costs as low as possible for their customers.

Question: I just need a part for my reel. Can Ross send me one?

Answer: In most cases it's best for Ross to repair your reel in house. However, some parts are available for some reels. Send Ross an email with a description of what you are looking for and Ross will do their best to help.

Question: How do I pay the fee?

Answer: For the quickest turnaround, please include a check or money order with your product. You can also request that Ross contacts you for credit card payment, but please note that this may delay processing.

Question: How long will it take to get my reel returned to me if I send it in for service?

Answer: Most products are serviced and shipped back to you within 15-20 working days of receipt. However, some warranty repairs take longer than others. For more details, see the "Product Service Form" at the top of the page for your specific item.

Question: I'm leaving on a fishing trip in a week. Can I get my reel back in time?

Answer: In most cases Ross is able to accommodate reasonable requests for expedited service and they recommend you follow up with a phone call or e-mail. Use the Product Service Form at the top of the page and note the relevant dates required on the form. Keep in mind that transit time is the slowest part of service, so ship accordingly. Ross prefers UPS 2-day service or USPS Priority Mail.

Question: If my reel requires extra parts, is this included in the service fee?

Answer: In most cases, yes. If your Ross product is covered under our warranty, these parts are included. In the unusual case that your product falls outside of the warranty, parts are an additional fee. You will be notified in the event your product needs additional parts and what those prices might be.

Question: Where do I send my Ross product for warranty/service?

Answer: All Ross products are serviced at our Montrose, CO factory. The address is pre-printed on the Ross "Product Service Form".

Question: I have an old Ross Reel that's not working any more. What should I do?

Answer: Send it in to Ross, and they'll service it. Go to the Product Service Form dropdown menu at the top of the page and follow the directions for returning a reel for service.

Question: Ross doesn't make my reel model any more. Can Ross still repair it?

Answer: Most of the time, the answer is Yes. In some cases, Ross may need to substitute a newer model replacement. You can also visit their Product Help page for additional information on Ross Discontinued/Heritage products.