The Trout Shop Policies
Lodging & Boat Rentals:
Reservations require 50% deposits that are collected and applied on a daily basis. If you must cancel your lodging or boat rental reservation for any reason we will refund your deposit less a 10% service fee based upon the rental price provided we can refill your reservation with a third party. If you must cancel all or part of your reservation, please contact us immediately. When given ample time, The Trout Shop will have a good chance at refilling your reservation and refunding your appropriate deposit.
Guided trips require 50% deposits that are collected and applied on a per trip basis. If you must cancel your guided trip(s) for any reason outside 60 days of your reservation date(s), a $75.00 handling fee will be charged per cancelled trip. Your remaining deposit will be refunded immediately. Cancelled trips inside 60 days of your reservation date will result in you forfeiting your deposit.
- Balance Due is Paid Upon Check-In
- Lodge Check-In Time: 3:00 PM
- Lodge Check-Out Time: 10:00 AM
If we receive your order by 9:00 AM MDT Monday - Friday, we can normally ship the same day. We use reliable shipping methods to assure prompt delivery. Items will be shipped via the US Postal Service or UPS depending on the shipping address, size of the item and cost.
Domestic ShippingThe Trout Shop has the following domestic shipping options:
- Free shipping for orders over $50.00.
- Carrier provided rate options for orders under $50.00.
Delivery times vary. We ship your purchase in a method that balances cost and time of delivery. Our goal is to ship your items to you as fast and as economically as possible.
- Actual shipping fees provided by our Carriers during the check out process.
- International delivery times can not be guaranteed. Delivery times vary by area and customs policies.
Customs and Duties
International orders are not subject to US taxes. Custom or duty fees will be applied by the country of final destination. The recipient is responsible for payment of all applicable duties, taxes or other fees. Please contact the custom office in your country for information on duties, taxes and restricted items.
If you’re not 100% satisfied with your purchase, package and return it to us within 30 days for a full refund, credit or merchandise exchange.
Request a return label for your order by by email at firstname.lastname@example.org. Please refer to your order number when you make your request. We will email you back a return label for the package we sent you.
Once we receive your return, we will refund your purchase price less the cost of the return shipping.
All returned items must be in the new condition complete with boxes and hang tags. If items have been worn or used, we cannot refund or exchange your purchase.
Wader and Boot Returns
When your waders or boots arrive, try them on inside in a clean environment. Make sure they fit and are comfortable before wearing them outside. If for any reason the fit is not right, ship them back to us. We will work with you to find waders and/or boots that fit you correctly. We cannot refund or exchange waders that have been soiled.
Rod and Reel Returns
You may return your rod or reel provided they have not been used in the field. If you purchase a new rod and find that it doesn’t cast the way you expect, no problem. Send it back in new condition and we’ll find you a suitable replacement. Rods that have dirty corks or have had the warranty card submitted to the manufacturer cannot be exchanged or refunded. If you have us spool your reel with line and/or backing and you want to return the reel, you will be charged for the retail price of the fly line, backing and a service charge of $25 for the rigging.
Shipping Address for Returns
The Trout Shop
275 Bridge Street
Craig, MT 59648-8715
Toll Free: 800-337-8528
We will only collect personally identifiable information (such as name, title, company name, address, telephone number or e-mail address) that you voluntarily provide through our Web site or e-mail correspondence. We will collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our Web site and better meet your needs.
Use of Information
Before we collect any personally identifiable information, we will provide an explanation for the possible use of your data. The information you supply will be used by us to respond to your inquiries or supply you with requested information on us. It may be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information. If you have submitted personal information to us electronically and would like it removed or modified, please contact us. We will use reasonable efforts to comply with your request.
This Web site contains links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.
We guard your online transactions! The actual transmission of your payment information over the Internet is at its safest when your web browser can make an encrypted connection, and for your protection, we will only process your order if you can make such a connection. If you have trouble with the encrypted connection, your computer, web browser, or internet connection cannot support SSL (Secure Socket Layer), then you'll want to contact us to complete your order.